Ok…”Be Gone” is a bit dramatic….if you exhibit Excuse Tourette Syndrome in my presence, you don’t have to leave, but I don’t want to hear it. Unless you’re a competitor…then I might encourage you and your quacking demons.
Michael Starver shared just shy of 18 hours of Leadership Insight with our Prudential Gary Greene, Realtor management team. If you ever have an opportunity to learn from him, do it!
Michael coined a phrase I’ve never heard before. Hearing it spazed me to shoulder rocking laughter.
Here it is: Excuse Tourette Syndrome – The uncontrollable tic of spewing verbal excuses.
Excuse Tourette Syndrome sample symptoms:
I don’t have time…
It doesn’t work…
This is the slooowwww time…
I don’t know how…
Computers and I don’t get along…
I don’t understand technology…
Nobody is buying…
Nobody is selling…
I don’t want listings because they aren’t selling…
Everybody’s afraid to buy…
I wouldn’t buy now…
I wouldn’t sell now…
I tried it once and it didn’t work…
People don’t like it when I call…
I don’t like to call…
People don’t like email…
I don’t do it because I don’t like it…
Open Houses don’t work…
Opportunity time doesn’t work…
Direct mail doesn’t work…
I have to get organized first…
I have to get ready to get ready first…Too funny, right. I know these aren’t yours, but you’ve heard others mutter them right?
So the deal is, when I catch myself starting to think or out-loud spew excuses, I need to arrest my runaway bad attitude and take action.
If you have any Excuse Phrases to add to the mix, leave me a comment. I’d like to create a comprehensive list of symptoms.
Rock on friends.
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Well said Ken. A negative mentality is oh so detrimental. In fact, many of these quotes reinforce what writers of the service industry long-regarded as their 10 Commandments. To approach a problem with a negative mentality is simply a long road to failure. It is interesting how one shining star can reverse the trend of an entire company. All that it takes is a little positive thinking and a whole lot of positive applause – what used to be known as a Pollyanna personality.
Well said Ken. A negative mentality is oh so detrimental. In fact, many of these quotes reinforce what writers of the service industry long-regarded as their 10 Commandments. To approach a problem with a negative mentality is simply a long road to failure. It is interesting how one shining star can reverse the trend of an entire company. All that it takes is a little positive thinking and a whole lot of positive applause – what used to be known as a Pollyanna personality.
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